Privacy Policy

Last Updated: May 26, 2026

Clove Plaza ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us. Please read this policy carefully.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Make a reservation or booking inquiry
Fill out a contact form on our website
Subscribe to our newsletter or promotional communications
Communicate with us via phone, email, or text message
Provide feedback or reviews

This information may include:

Full name
Email address
Phone number
Mailing address
Payment and billing information
Dates of stay and booking preferences
Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Operating system
Referring URLs
Pages visited and time spent on each page
Device identifiers
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Process Reservations: To confirm, manage, and fulfill your short term rental bookings.
Communications: To send you booking confirmations, updates, check-in instructions, and respond to your inquiries.
Text Messaging: If you have opted in, we may send you text messages regarding your booking, promotions, or other relevant information. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP.
Improve Our Services: To analyze usage patterns and enhance our website, properties, and guest experience.
Marketing: To send promotional offers, newsletters, and other marketing communications (with your consent).
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Security: To detect, prevent, and address fraud, unauthorized access, and other security issues.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, property management platforms, email/SMS service providers).
Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Clove Plaza, our guests, or others.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal exceptions.
Opt-Out: Opt out of marketing communications at any time by clicking "unsubscribe" in any email or replying STOP to any text message.
Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information below.

8. Text Message (SMS) Policy

By providing your phone number and opting in, you consent to receive text messages from Clove Plaza. These messages may include:

Booking confirmations and updates
Check-in and check-out reminders
Promotional offers and special deals
Customer service communications

Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any text message. For help, reply HELP or contact us directly.

We will not share your phone number with third parties for their marketing purposes. Your consent to receive text messages is not a condition of purchasing any goods or services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Clove Plaza
Email: booking@cloveplaza.com
Phone: (845)751-1211
Website: cloveplaza.com

Terms and Conditions

Last Updated: May 26, 2026

Welcome to Clove Plaza. These Terms and Conditions ("Terms") govern your use of our website, services, and short term rental properties. By accessing our website or making a reservation, you agree to be bound by these Terms.

1. Definitions

"Clove Plaza," "we," "us," or "our" refers to Clove Plaza and its operators.
"Guest," "you," or "your" refers to any individual using our services.
"Property" refers to any short term rental listed by Clove Plaza.
"Booking" refers to a confirmed reservation at a Property.

2. Eligibility

You must be at least 18 years of age to use our services. By making a reservation, you represent that you meet this requirement.

3. Reservations and Bookings

Reservations can be made through our website, by phone, or through authorized platforms. All reservations are subject to availability and confirmation. You are responsible for providing accurate information when booking.

4. Pricing and Payment

Rates are subject to change. The rate at the time of booking confirmation applies. Additional fees may include cleaning fees, security deposits, service fees, applicable taxes, and pet fees where applicable. Full payment or deposit is required to confirm your reservation.

5. Cancellation and Refund Policy

Cancellation policies vary by property and are communicated at booking. In rare cases where Clove Plaza cancels, a full refund or alternative accommodations will be offered.

6. Check-In and Check-Out

Check-in and check-out times are specified in your booking confirmation. Early check-in and late check-out are subject to availability and may incur additional fees.

7. Property Rules and Guest Conduct

Guests agree to abide by house rules, not exceed maximum occupancy, treat the property with care, refrain from illegal or disruptive behavior, and comply with local laws. Clove Plaza reserves the right to terminate a stay without refund for violations.

8. Damages and Liability

You are responsible for any damage caused during your stay. Clove Plaza is not liable for loss of personal belongings, utility interruptions beyond our control, or indirect/consequential damages.

9. Text Message (SMS) Communications

By providing your phone number and opting in, you consent to receive text messages from Clove Plaza regarding bookings, promotions, and customer service.

Message and data rates may apply. Message frequency varies. Opt out anytime by replying STOP. For help, reply HELP. Consent is not required to make a purchase.

See our Privacy Policy for more details.

10. Intellectual Property

All website content is the property of Clove Plaza or its licensors and is protected by applicable intellectual property laws.

11. Indemnification

You agree to indemnify and hold harmless Clove Plaza from any claims arising from your use of our services or violation of these Terms.

12. Force Majeure

Clove Plaza is not liable for failures due to events beyond reasonable control, including natural disasters, pandemics, or government actions.

13. Governing Law

These Terms are governed by the laws of the state in which the booked property is located.

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted with a revised "Last Updated" date. Continued use constitutes acceptance.